Fundamentals of Hospitality Management
Onsite Training Series
White Mountain Hotel & Resort
87 Fairway Drive, North Conway, NH 03860
Foundations of Leadership | Session One
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Identify your leadership style
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Create productivity and build morale
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Learn what effective leadership is and is not
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Develop a personal action plan to improve your leadership skills
Effective Communication | Session Two
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Understand how to effectively communicate as a supervisor
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Learn to communicate with tact and diplomacy
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Gain technique for giving constructive feedback without deflating morale
Confidently Handle Conflict | Session Three
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Understand how to motivate your staff
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Avoid the problems that come with supervising your friends
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Learn how to manage conflict situations pro-actively
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Build confidence in holding difficult conversations
Fundamentals of Hospitality Management
In the spring of 2018, the New Hampshire Lodging & Restaurant Association launched Fundamentals of Hospitality Management. Topics are centered around management, communication, customer, service, and leadership, driving excellence in the field.
“It is significant that NHLRA is providing this opportunity for emerging leaders in the hospitality industry in New Hampshire. The class facilitates important reflection on one’s own leadership and establishes a framework for further development of managerial skills,” Whitney Brown, huts field supervisor, Appalachian Mountain Club.
Based on industry demand, we currently offer the following throughout the year- Fundamentals of Hospitality Management, Managing Human Resources in Hospitality, and Managing Operations in Hospitality. For more information on these classes or other needs in the areas of education and workforce development, please contact: Amie Pariseau at apariseau@nhlra.com, 603-228-9585.
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